Troubleshooting

Troubleshooting

The Atlas 2 is designed to be rugged and low maintenance. It is covered by an industry-leading 2-year warranty, and contains no user serviceable parts. If you do encounter any issues, please try the following troubleshooting steps:

Atlas 2 Does Not Show Charging Screen When Placed on Charging Pad:

Your device may simply be fully charged. With a fully charged battery, the Atlas 2 may not respond to the charging pad. This helps extend the longevity of the battery. Keep in mind that it may take 10 or more hours of sailing time for your Atlas 2 to drop below the battery recharge threshold (~90%).

If your battery is not fully charged, double check that your charging pad is connected to a quality wall charger, see if it will charge your phone, or try a different Qi charging pad.

Screen Layout Different than Expected:

The layout of the screen on the Atlas 2 can be customized from the Vakaros Connect app. Navigate to your boat, then select the Atlas 2 and click on the Display Layout option to customize the screen. You can also perform a factory reset from the devices tab within Vakaros Connect.

Unable to Access Features within Vakaros Connect:

Make sure both your Vakaros Connect app and Atlas 2 firmware are up to date.

If the troubleshooting steps above fail to correct the problem, or if you have any questions about setting up your Atlas 2, please contact Vakaros technical support for more assistance at support@vakaros.com.

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